Retail Store

Pro Shop Advice: 7 Tips for Better Customer Service

Joe Bell March 26, 2015

While attending high school and college, I worked three jobs that involved dealing with customers. I sold army-surplus goods; and then exercise, fishing and camping equipment. I also worked as a customer-service rep in healthcare. Each company’s success required helpful, friendly customer service. Through professional training, I learned customer service typically falls under two categories: run-of-the-mill basic service, and above-and-beyond service. Customers expect core service, such as…

Social media

4 Things You Can Do Right Now to Boost Facebook Reach

Teresa Johnson March 20, 2015

When I teach seminars about social media, archery retailers often say they don’t have time to update their Facebook page. Things get busy, customers need help, and social-media upkeep slides to the bottom of their list. Don’t let that happen. Social media can’t be a low priority. It’s one of the best tools possible for expanding your audience, and your business. So, instead of hoping social media will maintain itself, maximize your Facebook time with these four tips: 1) Quality,…

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Counterfeiters Target Archery

Patrick Durkin March 5, 2015

Retailers and consumers who think they’re scoring unbelievable online deals on archery products are probably right about one thing: The deal isn’t believable. In fact, if they’re buying counterfeit products, they could even be complicit in criminal retailing. Counterfeiters have grown increasingly bold the past few years as they collect or photograph samples of well-known sights, broadheads, arrow-rests and other accessories. Once in hand, they reverse-engineer and manufacture…

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ATA Helps Members Develop MAP Policies

Patrick Durkin February 6, 2015

If ATA members want to control the minimum advertised price (MAP) and/or the minimum resale price (MRP) of their products, each business must create its own policy statement, issue it to all resellers, and then enforce it consistently and forcefully with no negotiations. That was the message delivered to a packed lunchtime seminar Jan. 10 at the ATA Trade Show in Indianapolis. About 60 representatives of ATA-member manufacturers, distributors and retailers attended the meeting to review a sample…

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